 | Utilize Academic Support |
How do I contact Academic Support?
The Academic Support Department is staffed with trained Academic Advisors to help you throughout your studies with The College Network. To reach an advisor, you can call 1-800-634-1443. You can also e-mail us at academics@college-net.com or use the new live chat feature located on the updated customer support Web site.
What kind of questions can Academic Support help me with?
The Academic Support Department is available for questions pertaining to transcript evaluations, module versions, module content, testing procedures, the setup of a study plan, study tips, learning styles, or any other general questions about your program.
Do I need to notify Academic Support each time I complete an exam?
The College Network would like to know how successful you've been with the program and how you did on each examination. This will help us to revise learning modules to create a better product and track the success rate of our customers. For more information on reporting your test scores, please click the "Report My Scores" link on the main page of this site. Please consult your Welcome Packet for degree-specific information regarding the sharing of test scores with your school.
I have not received all my materials. Can Academic Support help me?
You should have received the first Comprehensive Learning Module the day you enrolled if you met face-to-face with a Program Advisor. Otherwise, once your paperwork is received TCN will ship the first Comprehensive Learning Module to you using normal ground delivery. The balance of the Comprehensive Learning Module program components are delivered online at The College Network Resource Center. Please contact the Academic Support department with questions regarding specific modules.
I am not progressing with my degree program as quickly as I had anticipated. What can Academic Support do for me?
Oftentimes, this situation can be remedied with minor adjustments to your study plan. Academic Support can assess your specific learning style, provide study strategies, and help you come up with a workable study plan that fits into your busy schedule. Remember, there is no expiration on your learning module purchase, so don't become discouraged. Work with an Academic Advisor to set goals to get you back on the path to success.
Keep in mind that your learning module purchase includes the use of Academic Support. Never feel ashamed or embarrassed to ask for help, seek motivation, or to simply discuss your degree program with an Academic Advisor. You're never alone with The College Network.
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