Learn how to assess and improve communication skills as an interviewer; develop effective interviewing techniques and unbiased, appropriate questions that relate specifically to the skills, knowledge, and behavioral characteristics defined in the Results-Based Selection Requirements (RSR) form; recognize potential legal concerns in the workplace and seek appropriate assistance for handling them; identify effective strategies for using communication to solve workplace conflict.

Certificate Information

The certificate series consists of 6 courses, offered in pairs. You may choose to take all 6 courses in any sequence. The certificate comprises the following courses:

• Effective Interviewing
• Selection Requirements and Communication Skills for Interviewing
• Legal and Unbiased Interviewing and Selection
• Legal Issues for Managing People
• Legal Issues in the Workplace
• Preventing and Addressing Inappropriate Workplace Behaviors
• Effective Communication Skills
• The Impact of Personality Styles on Communication
• Managing Communication Challenges